Returns & Exchanges
At Unigo, we want you to love your fashion finds. If your purchase isn't quite right, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
2
Prepare Your Package
Place the unworn items with original tags attached into the original shipping bag or a secure box of your choice.
3
Attach the Shipping Label
Print the prepaid return shipping label provided via email and securely affix it to the outside of your package.
4
Drop Off and Track
Leave your package at any authorized carrier drop-off point and keep your tracking number to monitor your return's progress.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing